Please read our terms and conditions carefully before booking
1.1 Your contract is with AVENTURA ARGENTINA LIMITED.
1.2 Your contract with AVENTURA ARGENTINA LIMITED is deemed to have been made at its office - AVENTURA ARGENTINA LIMITED, 3 Abbott House, 14 Hale Road, Farnham, GU9 9QH, UK; Registered Company Number 5812063.
1.3 The signatory of the booking form is hereafter referred to as the "Client" or "You" and is responsible, on behalf of all members of the party named on the booking form, for all matters relating to the booking.
1.4 In these Terms and Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include (but are not limited to) war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, climatic conditions, fire and all similar events outside our control.
2. CONFIRMATION OF BOOKING
2.1 When You make your booking You must complete a booking form, accepting on behalf of all your party the terms of these booking conditions and pay a booking deposit of 30% of the total cost of the holiday. A contract will exist when we issue our confirmation invoice. The booking deposit is non-refundable but may be claimable on insurance subject to your insurance terms.
2.2 The balance of the price of your holiday must be paid at least 8 weeks prior to the date of departure. If the balance is not paid on time, we reserve the right to cancel your holiday, retain your booking deposit and apply cancellation charges. Payment in full for bookings made within 8 weeks of the departure date must accompany the booking form.
3. FINANCIAL SECURITY
3.1 Your booking deposit and balance of the holiday cost are held in a client account until You return from holiday. This means your money will be refunded if your holiday does not take place for reason of our insolvency.
4. CANCELLATION OR ALTERATION
4.1 The Client may, by notice in writing, cancel his booking at any time. In the event of cancellation after the booking has been confirmed, the following cancellation charges are payable;
56 days or more prior to departure = loss of booking deposit
36-55 days = 50% of the total cost of the holiday
22-35 days = 75% of the total cost of the holiday
0-21 days = 100% of the total cost of the holiday
4.2 Cancellation must be in writing signed by the person who signed the booking form and will be acknowledged by AVENTURA ARGENTINA
4.3 AVENTURA ARGENTINA will attempt to comply with any request for an amendment to a booking made after the booking has been confirmed, but cannot undertake that it will do so. An administration fee of £15.00 per person may be charged if an amendment is accepted.
4.4 AVENTURA ARGENTINA reserves the right, after the date that payment of the balance becomes due, to cancel any holiday or make alterations to any element of the holiday whenever circumstances beyond its control amounting to force majeure render such cancellation or such alteration unavoidable or (without prejudice to AVENTURA ARGENTINA'S other rights) if the Client defaults in payment of the balance due.
4.5 If AVENTURA ARGENTINA cancels or makes any material alteration to the holiday, it will inform the Client as soon as is reasonably practicable and will offer the Client, in the case of alteration, the choice of accepting the alteration, which must be of comparable standard, if available, or in either case, a prompt and full refund of all money paid (except insurance premiums).
5.1 The accommodation provided is only for the use of Clients shown on the booking form and sub-letting, sharing or assignment is prohibited.
5.2 If and when a security deposit is requested against a particular property, the Client will be responsible for paying and recollecting the security deposit. The sum reserved by this clause shall not limit the client's liability to AVENTURA ARGENTINA. AVENTURA ARGENTINA will account to the Client for the security deposit on arrival and refund the balance at departure after having checked the property and its contents. Depending on the client's travel arrangements, it may be necessary to refund the deposit by post. In this case, the deposit will be refunded by cheque or by bank transfer in the week following the end of the end of the holiday.
5.3 Any extra expenses incurred in hotels other than those pre-arranged with AVENTURA ARGENTINA are to be paid for by the Client direct to the hotel when vacating. We reserve the right to bill the Client for any unsettled bills incurred on their behalf. This will incurr a £15 administration fee.
6.1 All damages and breakages will be charged to the Client and must be paid for before vacating the accommodation. The Client undertakes to behave in an orderly fashion and not to disrupt the enjoyment of other Clients or in any way harm the reputation of AVENTURA ARGENTINA. The holiday of any Client in breach of this clause shall be terminated forthwith and AVENTURA ARGENTINA shall have no further contractual obligations towards him or her.
6.2 AVENTURA ARGENTINA reserves the right to make a retention from the security deposit to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
7.1 If, during the course of the holiday the Client has reasons for complaint or dissatisfaction, he should contact AVENTURA ARGENTINA as soon as possible in order that immediate remedial action may be taken
7.2 Any complaints after the end of the holiday should be made in writing to AVENTURA ARGENTINA within 28 days of the end of the holiday.
8.1 AVENTURA ARGENTINA agrees to use all reasonable endeavours to provide the booked holiday as described, but will not be responsible if, having used all reasonable endeavours, it is unable to do so.
8.2 AVENTURA ARGENTINA accepts no liability (except where AVENTURA ARGENTINA is proved not to have used due diligence) for any injury, loss or damage incurred or suffered by any Client in connection with any mode of transport in any way arising out of the holiday.
8.3 All baggage and personal possessions remain at all times and in all circumstances at the owner's risk except where AVENTURA ARGENTINA has been proven not to have used due diligence.
8.4 Whilst AVENTURA ARGENTINA uses due diligence in its efforts to ensure that all descriptions of, or any information in relation to, holidays supplied to Clients are accurate, it shall not be liable in the event that an aspect of the holiday fails to comply with any description of information even if the Client specifically relied on that particular aspect in choosing or booking the holiday, provided AVENTURA ARGENTINA has used due diligence.
8.5 AVENTURA ARGENTINA shall not be liable for any loss or damage arising in connection with the holiday caused by any matter outside the reasonable control of AVENTURA ARGENTINA including (but not limited to) Acts of God, war, civil disturbance, strikes or other industrial action, acts of government, failure of public services ( e.g. water and electricity), failure of mechanical equipment such as boilers, electrical equipment or ski lifts, although AVENTURA ARGENTINA will use due diligence to remedy such failures.
8.6 Under no circumstances shall AVENTURA ARGENTINA's liability to the Client exceed the amount paid by the Client to AVENTURA ARGENTINA for the holiday.
9. HIGH RISK ACTIVITIES WITH AVENTURA ARGENTINA
9.1 Any Client undertakes activities entirely at their own risk and AVENTURA ARGENTINA staff cannot be held responsible for any injuries sustained. All clients must be covered by an appropriate insurance policy that covers relevant activities: these include, but are not limited to; mountain biking, rafting, kayaking, canoeing, paragliding, parapenting, trekking, climbing, mountaineering, horse riding and fishing. Not all AVENTURA ARGENTINA staff are qualified as mountain guides Argentina. We can only give advice on suggested routes and their difficulties. Clients must make their own judgments as to their individual abilities.
10. COMPANY VEHICLES
10.1 Any Client travelling in an AVENTURA ARGENTINA company vehicle does so at his or her own risk. It is a complementary service and while we will try to maintain it, it may be withdrawn due to circumstances beyond our control.
11. AIRPORT TRANSFER
11.1 All quoted transfer times reflect perfect driving conditions, AVENTURA ARGENTINA cannot be held responsible for delays caused by adverse road conditions, vehicle breakdown or civil disturbance.
11.2 It is the responsibility of the Client to inform AVENTURA ARGENTINA of their required airport check-in time and to confirm their own reservations. In case of transfers, AVENTURA ARGENTINA will make every endeavour to transport the Client to the airport in good time but cannot be held responsible for late arrival due to adverse road conditions, vehicle breakdown or civil disturbance.
12. FLIGHTS AND PUBLIC TRANSPORTATION
12.1 We cannot accept any liability for the cancellation of your flight, ferry or bus, or any delay in its service, to or from the UK or within Argentina, Chile, Bolivia or Brazil, whether this is caused by adverse weather conditions, mechanical breakdown, rescheduling of times by the operator or authorities, strike, industrial action or otherwise. In the event of such a cancellation or delay, you must make your own arrangements for meals and accommodation if required. Whilst we will endeavour to help, AVENTURA ARGENTINA is not deemed liable to provide these for you. Please not that in certain circumstances, you may be able to make a claim under your insurance policy.
12.2 Where flights are being booked as part of an all-inclusive package, fares are subject to change up until the time the deposit is paid. Where fares change, the Client will be informed prior to bookings being confirmed.
13. CLIENT INSURANCE
13.1 AVENTURA ARGENTINA requires every Client to be fully and comprehensively insured to book an AVENTURA ARGENTINA holiday. Proof of insurance will be asked for when the balance of payment is taken, or before the holiday commences.
13.2 For Clients renting vehicles in Argentina from third party suppliers, AVENTURA ARGENTINA will ask to see proof of a valid current driving license in addition to the requirements of the third party supplier.